1. Refund Eligibility

We stand behind the quality of our products. Refunds are available for:

• Products damaged or defective upon delivery
• Products that do not match the description provided
• Orders that were never delivered (within 30 days of order)
• Products where customer is unsatisfied with quality

2. Refund Process

To request a refund:

1. Contact us via WhatsApp at +92 332 2058116 or email at info@theorganicallynatural.com
2. Provide your order number and reason for refund
3. Include clear photos or videos of the product issue if applicable
4. We will review your request within 2-3 business days
5. Upon approval, we will arrange return shipping or provide a refund

3. Refund Timeline

Approved refunds will be processed within 5-7 business days after we receive the returned item or upon verification of the issue. Please allow additional time for the refund to appear in your account depending on your payment method (2-5 business days).

4. Return Shipping

For items that need to be returned:

• Defective or damaged items: Return shipping is covered by The Organically Natural
• Change of mind returns: Customer may bear return shipping costs
• Please contact us for return address and shipping instructions

5. Non-Refundable Items

The following items cannot be refunded:

• Items opened and used beyond inspection
• Perishable items after 5 days of delivery
• Items purchased during final sale promotions
• Hygiene-sensitive products that have been opened

6. Contact Us for Refunds

For any refund-related inquiries:

WhatsApp: +92 332 2058116
Email: info@theorganicallynatural.com